Account & Data Deletion

You can ask NeverOffice, the operator of OnsJag, to delete your account and the personal information associated with it at any time. This page explains how to make the request, what we generally remove, and what may be retained.

How to delete your account

1. In-app deletion (recommended)

Open the OnsJag mobile app and go to Profile → Legal & Support → Delete account. The flow asks you to:

Re-enter your current password.
Type the word DELETE to confirm.
Confirm a final native dialog.

On confirmation the deletion runs immediately on the OnsJag servers and you are signed out.

2. Email request (fallback)

If you cannot reach the in-app flow, send an email from the address registered on your OnsJag account to info@neveroffice.com with the subject line "OnsJag account deletion request".

Please include:

The email address on your OnsJag account.
Confirmation that you want your account deleted.
Optionally, the reason for the deletion (this helps us improve OnsJag, but is not required).

Email a deletion request

What deletion typically removes

On a successful deletion request, NeverOffice intends to delete or de-identify:

Your OnsJag user record, including login email, password hash, and authentication state.
Profile fields such as display name, full name, avatar, region/city labels, and bio.
Trophy records you own (and their associated GPS where stored against your account), subject to the retention exceptions below.
Live participant location records associated with your account.
Personal contact records and your in-app contacts list.
Messages and comments authored by you, where doing so does not break the integrity of conversations involving other users (in which case the content may be redacted or anonymised instead of deleted).

What may be retained, and why

Some information may be retained, in whole or in de-identified form, where this is necessary or appropriate. Examples include:

Legal and regulatory retention — where the law or a regulator requires us to keep certain records.
Security and abuse prevention — limited records to protect the platform and other users from fraud, abuse, or repeated violations.
Audit and dispute — records relevant to an active or reasonably anticipated dispute, claim, or investigation.
Operational and platform integrity — limited records needed to keep events, businesses, and shared records consistent for other participants.
Backups — operational backups will roll over according to their normal cycle.

Business profiles you own

If you own one or more business profiles on OnsJag, please tell us in your deletion request whether the business profiles should also be deleted, transferred to another user, or left in place under another administrator. We will confirm the approach before acting.

Events you organised or participated in

For events you organised or participated in, content authored by you can be removed, but the event itself may continue to exist for other participants. Where appropriate, your contributions may be anonymised rather than deleted, so other participants' record of the event remains intact.

How long deletion takes

The in-app deletion flow runs the deletion immediately on confirmation. Email-route requests are acknowledged within a reasonable period after receipt and actioned as soon as is operationally practical. Backups and certain retained records (above) roll over according to their normal cycle and may take longer to be fully removed.

If you change your mind

If you submit a deletion request and change your mind, contact us at info@neveroffice.com as soon as possible. We may be able to halt the deletion if it has not yet been actioned.

Contact

Email: info@neveroffice.com
Telephone: +27 (0)11 100 7397
Post: NeverOffice, Unit 2 Equity Office Park, Highveld, Centurion, South Africa

See also: Privacy Policy · Terms of Use · Support